Refund Policy
Rollster is sold under two plans, and refunds work differently for each.
1. Monthly subscription
You can cancel your subscription at any time from your account. Canceling stops future billing — you keep access until the end of the period you already paid for, and we don't refund the unused portion of a current period. We don't charge a cancellation fee.
2. Single-event pass
A single-event pass is refundable in full if requested within 7 days of purchase and the event hasn't recorded any check-ins yet. Once the event has started taking attendance, the pass has been used to provide the service and is no longer refundable.
3. How to request a refund
Contact soporte@cjesustp.com with the organization name and the event or billing date in question. We aim to respond within two business days.
4. Billing errors
If you were charged in error — for example, billed twice for the same period — tell us and we'll correct it, no questions asked, regardless of the windows above.
5. Chargebacks
If something's wrong with a charge, please contact us before disputing it with your bank or card issuer — it's faster to resolve directly, and a chargeback can result in the associated event being suspended while it's investigated.